Privacy & Cookies
Riverside Family Holidays in Cornwall
Polruan Cottages understands and respects the importance of your privacy and we are committed to safeguarding your personal information. In providing our service to you, we must collect personal information from you and this policy outlines how we treat your personal data after it has been collected by any of our channels which include our website and any future digital services or channels as they evolve.
We may collect all or some of the following information relating to you or other members of your party:
You are responsible for ensuring that other members of your party are aware of the content of this Policy and consent to your acting on their behalf in all your dealings with us.
Some of the information we collect (such as about health or religion) may be considered “sensitive personal data” under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. We will seek this consent when necessary.
We will only collect personal information from you by specifically asking for it:
We have taken all reasonable steps to have appropriate security measures in place to protect your information. Outside the European Economic Area, controls on data protection may not be as wide as the legal requirements in this country. The transmission of information via the internet is never completely secure. We exclude our liability for personal data lost in transmission to the website.
If you do not agree to our use of the information as set out above, you should inform us as soon as possible by writing to us at Polruan Cottages, 1 Fowey View, The Quay, Polruan, Cornwall. PL23 1PA.
In accordance with the Data Protection Act 1998, you may ask us in writing for a copy of the information we hold about you (for which we may charge an administration fee) and to correct any inaccuracies in your information. We aim to respond to you within 21 days from the date of request.
You can also choose not to provide us with some of the information we request, however as a result we may not be able to complete your arrangements.
Opt-Out Policy Subscribers can opt out of receiving further information from us at any time. You will also be given a fast and easy option of opting out on all communications.
Cookies are small text files that can be used by websites to make a user’s experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
To find out more information about cookies, please visit www.allaboutcookies.org.
We take website security very seriously and we are committed to safeguarding your personal information. We take a number of administrative and technical steps to ensure the security of the information you provide to us.
Please note that our website contains certain literature and hyperlinks to websites owned by third parties. This privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement.
To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; and (2) customer transactions and activities on our website. All recordings are and shall remain our sole property.
As our privacy statement may change due to developments in the law we encourage you to re read this from time to time so you are aware of any changes in how we gather and use your personal information. Any changes to this Policy will be either posted on our website, brochure and/or made available on request.
"Polruan cottages are brilliant - we've booked cottages with them for years and always have a great experience. We now let two of our own cottages through them and they have been fantastic too! Thanks Jane and team."Hannah
"Just back from a wonderful 2 week stay in polruan, our wee cottage ,Anchor 2 was just perfect with the mist amazing views. Thank you and looking forward to next visit!"Joan
"I stayed in Polruan this time last year, wish I was there this year, it is a lovely place to stay with 2 excellent pubs, both doing great food, we had a lovely weeks holiday, will be back again."Louise